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Frequently Asked Questions

Learn more about telemedicine, virtual primary care and virtual mental health.



Telemedicine offers patients quick and convenient access to care via phone or video for urgent care needs. Plus, it is an affordable option for treatment of common issues like sinus infections, rashes and more. Avoiding in-person visits saves patients travel and wait times and keeps them out of germy waiting rooms.  

First Stop Health members can talk to a doctor 24/7 within 6 minutes (on average). Using our mobile app, website or with a phone call, patients avoid waiting rooms and paperwork — and get the quality, convenient care they deserve. To learn more about our telemedicine solution, download our overview.  

Telemedicine is a convenient way to visit a doctor virtually for urgent care needs. At First Stop Health, our members can talk to a doctor 24/7 and within 6 minutes (on average). The steps are easy: 

  1. Request a visit via app, website or phone
  2. Wait for the doctor to give a call back 
  3. Describe your symptoms so the doctor can diagnose your issue and provide a treatment plan  

For more information, you can read these steps to see how a visit is requested, performed and followed up. 

Telemedicine treats non-emergency, common issues like sinus infections, sore throats, earaches, dermatological concerns and more. Doctors can also advise on physical problems and answer medical questions. 

Telemedicine benefits members, employers and even benefits consultants in many ways. Read more about how telemedicine healthcare is changing the medical world. 

Insurance companies do offer telemedicine, however, wait times are often long and visits can be rushed. For patients, carrier-embedded telemedicine requires registration and payment. For employers, telemedicine visits are tied to the medical plan and impact claims like other healthcare costs. 

First Stop Health supports employers by guaranteeing high utilization and savings, offering employee engagement initiatives and providing detailed monthly reporting. For employees, we offer little-to-no consult fee, no pre-registration, access within 6 minutes (on average) to see a doctor and care that people love®. And for employers, there are no claims to impact healthcare costs. See here for specific statistics on how our Telemedicine differs from carrier-embedded telemedicine. 

At First Stop Health, we are proud to provide care that people love®. We have +77 patient and +89 client Net Promoter Scores (NPS). See the results of our Client Survey here.  

First Stop Health doctors are board-certified, licensed and US-based physicians who are readily available to treat members in all 50 states. They also work with First Stop Health employees to deliver accurate medical information to all members. You can meet the doctors here to find out more about their personal lives and journeys. 

Yes! First Stop Health can customize plans with consult fees. Employees at the same company can have different consult fees based on their High Deductible Health Plans (HDHPs). This comparison shows the difference in utilization, ROI and savings for implementing a consult fee versus not implementing one. 

First Stop Health supports a variety of industries and a range of group sizes. From manufacturing and professional services to healthcare and education, we can support employees with our Telemedicine, Virtual Primary Care and Virtual Mental Health solutions. Learn more about the utilization, ROI and savings for these industries. 

In today’s workforce, there are many barriers to getting care. Whether it’s avoiding missed workdays, inconvenience or high costs, employees are less likely to seek care – ultimately affecting their own and their employer’s productivity. Telemedicine is a great resource to support employees’ mental and physical health. To learn more about how telemedicine can support employee productivity, see here 

Patients, doctors and employers alike are planning to maintain and even increase usage of telemedicine in 2022 and the future. Because telemedicine is convenient, cost-effective and expands access equity, studies reveal that it’s here to stay.  See the research to learn more. 

Virtual Primary Care

Virtual primary consists of three components:

  • Urgent care
  • Chronic care
  • Preventive care.

With 24/7 access to urgent care, elimination of frequent in-person visits for chronic care and coordination of preventive screenings and referrals, virtual primary care provides convenient and affordable care that patients would otherwise forego. Learn more about virtual primary care here.  

Virtual primary care solutions offer urgent sick visits, scheduled chronic condition visits, and preventive care for whole-person health guidance all via phone or video. Employers can provide virtual primary care to employees and their dependents for easy, affordable access to care. Learn more about the three components of virtual primary care and how employers can utilize this solution here. 

Yes, virtual primary care is an innovative solution offered by some employer-sponsored health plans. However, virtual primary care from a health insurance company does come with problemslow patient trust, provider conflict of interest and loss of PCP when health plans change are just a few.

To learn more, read our “5 Warning Signs for Virtual Primary Care from an Insurance Company” blog or watch the video.  

Yes, virtual primary care is a convenient, affordable solution for the treatment of diabetes. By providing access to collaborative, organized and well-tracked screenings, virtual primary care can provide effective, high-quality care for patients with diabetes. Read more about how virtual primary care can better diabetes treatment here or watch the video.  

Yes, virtual primary care can help facilitate weight loss with consistent counseling from a PCP. By removing barriers like stigmatization, frequent visits and high costs, virtual primary care is a convenient solution that brings the patient treatment in a comfortable setting. To learn more about virtual primary care for the treatment of obesity, see here.  

Yes, virtual primary care expands access and even makes it easier to see a doctor. By providing more frequent, longer visits, virtual primary care keeps patients engaged in their healthcare journey with at-home tests or doctor referrals for lab work. Learn more about how virtual primary care can treat high blood pressure here.  

Yes! Your virtual primary care doctor will want to know every aspect of your health, and that includes your mental health. Your mental health is just as important as your physical health, and Virtual Primary Care supports both. Every small detail could be important for your primary care physician to know.

Virtual primary care is an innovative solution that supports an employee's physical and mental well-being for whole-person health guidance. It is also a solution that can provide culturally competent care by supporting equity of access, a safe and inclusive clinical environment, and a system to continually monitor and assess the efficacy of care. Read more about how virtual primary care can support culturally competent care here 

The main difference between these services is that virtual primary care takes place over remote calls, while traditional primary care has in person visits. Besides the obvious answers to saving you time and money, virtual primary care provides access to independent doctors, the absolute best in-network specialists and the ability to talk to a doctor 24/7. Read more details about these differences in this blog. 

Virtual mental health

Due to the pandemic, employees have reported worsening mental health according to an Ispos survey. Virtual mental health is a convenient, readily available solution that gives patients access to a counselor in a safe space of their choosing. Counselors can help patients with grief, substance use, depression, anxiety, work/life stress, parenting, relationship problems, body image, money troubles and more. 

First Stop Health Virtual Mental Health offers 24/7 access to short-term, solution-focused counseling and is available to members at little-to-no cost. Members can request their counselor's gender to better support and align their personal mental health journey. Learn more about how our Virtual Mental Health solution can support employers and their employees here.  

Patients can schedule a virtual visit with counselors to discuss mental health issues like grief, substance use, depression, anxiety, work/life stress, parenting, relationship problems, body image, money troubles and more.  

All members need to do is request a visit with a counselor via the First Stop Health app, website, or with a phone call. They are connected to an intake specialist who will gather their information and schedule an appointment with a counselor that best fits their needs. If a member needs immediate care, they will be transferred to a counselor right away. After meeting with a counselor, members can set up future appointments for short term, solution focused counseling. Watch this video or read our blog to learn more! 

The most common topics include grief, substance use, depression, anxiety, work/life stress, parenting, relationship problems, body image and money troubles.  

First Stop Health counselors can treat any mental health issue with short term, solution-focused sessions. Members are matched with a counselor who specializes in their area of need. 

Virtual Mental Health stands out from traditional Employee Assistance Programs (EAPs). While EAPs typically include a mental healthcare or counseling component, employers and their employees do not see the benefits they would expect. EAPs also have low utilization -- in fact, just 6.9% of employees in North America use their EAP each year. 

Compared to EAPs, First Stop Health develops and deploys custom employee engagement materials to boost utilization. Our solution has no pre-defined restrictions on the number of visits and is easy to use. Learn more about how First Stop Health compares to Employee Assistance Programs here. 

There are several mental health benefit options for employers to offer their employees. The options range from general wellness benefits like mental health days or free fitness classes to traditional therapy, employee assistance programs (EAPs), and virtual mental health solutions. For the former mental health benefits, they tend to be more expensive, have restrictions on the number of visits, are lower in value or have longer wait times. 

Virtual mental health can make an enormous difference with employee well-being. Solutions can vary widely when it comes to mode of contact and can be based on the patient’s comfort using video, audio, live chat or asynchronous messaging. Solutions should be available 24/7, have minimal wait time and should be free for members and their families. Read more about the different kinds of mental health benefits employers can offer employees and their practicalities here.