Virtual Counseling

Talk to a counselor via phone.

Provided by your employer.
Powered by counselors who care.
Centered on you.

Member Login

How it works

Support and guidance without leaving home


Care for your mind

We're here to listen, and we're here to help.







Substance use



And more


Step 1: Request a Visit

It takes just a few clicks on the mobile app or website. No registration is required.

Step 2: Get Connected

We’ll call you for an initial assessment and match you with a counselor who specializes in your area of need.

Step 3: Talk to Your Counselor

Visits take place via phone and last about an hour. Your counselor will work with you to define and work toward your goal.

Step 4: Next Steps

If one visit is all you need, great! But, if like most people, you need more, you can schedule another visit.

What people are saying


Let's answer your questions

Short-term counseling takes a solution-oriented approach. During this type of counseling, you’ll focus on identifying immediate solutions to the issue you are facing. Learn more here. 

Typically, employers provide First Stop Health’s services at little to no cost to you. Check the membership email or letter you received when your employer added you to their First Stop Health plan. You can also contact your HR team, or just ask us when you call to request a visit.

A counselor will call you to learn about what you’re going through (such as depression, anxiety, or relationship concerns). Together, you’ll schedule a phone visit with a counselor who specializes in your area of need.
  • In-the-moment guidance is also available if you need support in a moment of crisis.

45-60 minutes on average.

Our counselors are here to help you with depression and anxiety, work/life stress, marital or relationship concerns, substance use, grief and more.

First Stop Health Virtual Counseling is short-term. You will work with your counselor to gain the tools and skills you need to feel better. The number of visit you have will depend upon your progress and level of need.

If you and your counselor determine that you need long-term or a higher level of care, they will help you find a provider in your insurance network (if applicable).

A First Stop Health counselor with a Master’s-level degree or above in counseling, social work, psychology or a related mental health profession.

If you currently have an established relationship with a mental healthcare provider, we believe it is in your best interest to continue that ongoing relationship. Their deeper understanding of your current mental health and the history you've established will allow them to provide you with personalized support and guidance.

If it is an emergency, in-the-moment guidance is also available if you need support in a moment of crisis. You can also call the 9-8-8 hotline for emotional support and crisis counseling.  

In the event that you need more long-term counseling, we can provide referrals to in-network therapists, support groups and more. This may be the case for: 
  • Substance Use Treatment 
  • Chronic Mental Health Support 
  • Eating Disorder Treatment 
  • Trauma or PTSD Disorders 
  • Ongoing Relationship Counseling 
  • Court Ordered Counseling  
  • And More 


Mobile App

Our app makes getting care even easier. Here's what you can do:

  • Request a doctor or counselor in a few clicks
  • Update your profile and contact information
  • View past telemedicine visits (including recordings, doctor instructions and sick notes)
  • Contact us for questions or support

Questions about virtual counseling?

We're here to help.

Contact Us