Virtual Counseling

Talk to a counselor via phone or video.

Provided by your employer.
Powered by counselors who care.
Centered on you.

Member Login

How it works

Support and guidance without leaving home

HubSpot Video


Care for your mind

We're here to listen, and we're here to help.







Substance use



And more


Step 1: Request a Visit

It takes just a few clicks on the mobile app or website. No registration is required.

Step 2: Get Connected

We’ll call you for an initial assessment and match you with a counselor who specializes in your area of need.

Step 3: Talk to Your Counselor

Visits take place via phone or video and last about an hour. Your counselor will work with you to define and work toward your goal.

Step 4: Next Steps

If one visit is all you need, great! But, if like most people, you need more, you can schedule another visit.

What people are saying


Let's answer your questions

Typically, employers provide First Stop Health’s services at little to no cost to you. Check the membership email or letter you received when your employer added you to their First Stop Health plan. You can also contact your HR team, or just ask us when you call to request a visit.

A counselor will call you to learn about what you’re going through (such as depression, anxiety, or relationship concerns). Together, you’ll schedule a phone or video visit with a counselor who specializes in your area of need.
  • In-the-moment guidance is also available if you need support in a moment of crisis.

45-60 minutes on average.

Our counselors are here to help you with depression and anxiety, work/life stress, marital or relationship concerns, substance use, grief and more.

First Stop Health Virtual Counseling is short-term. You will work with your counselor to gain the tools and skills you need to feel better. The number of visit you have will depend upon your progress and level of need.

If you and your counselor determine that you need long-term or a higher level of care, they will help you find a provider in your insurance network (if applicable).

A First Stop Health counselor with a Master’s-level degree or above in counseling, social work, psychology or a related mental health profession.

Generally speaking, our counseling is well-suited to help provide short-term, solution focused support to parents. Though handled on a case-by-case basis, it’s typically recommended that minors seek more specialized, longer-term support beyond virtual counseling.

Mobile App

Our app makes getting care even easier. Here's what you can do:

  • Request a doctor or counselor in a few clicks
  • Update your profile and contact information
  • View past telemedicine visits (including recordings, doctor instructions and sick notes)
  • Contact us for questions or support

Questions about virtual counseling?

We're here to help.

Contact Us