Myth Busting: Virtual Care Explained

June 26, 2024

First Stop Health

In today's fast-paced world, virtual care helps you get convenient and affordable health and wellbeing care when you need it. Despite its growing popularity, there are still a lot of questions and worries when it comes to getting virtual care.  

Let’s bust some of these myths and see why virtual care is a great option for you and your family! 

Myth: Virtual care is cold and unfriendly.
Truth:  Personalized care is our specialty.

One of the most common myths is that virtual healthcare lacks the personal touch of in-person visits. However, our providers create meaningful connections with patients during each visit.

Many patients find that virtual visits allow for more focused and uninterrupted interactions with their healthcare providers. One in 4 in-person doctors spend less than 12 minutes with their patients1. But our virtual primary care doctors often spend up to 30 minutes with their patients each visit. That’s nearly a 150% increase in time spent with you!


Myth: Virtual care is only for small problems.
Truth: We offer comprehensive care for most needs.

While virtual care is excellent for addressing minor health concerns, it is also great for prevention and wellness, ongoing condition management and health and wellbeing support. And just like at an in-person visit, our primary care doctors can provide referrals, test orders, documentation and more.*

Primary care, urgent care and health coaching services are all available virtually, offering you a whole-person approach to your health. Our providers work together to help you meet your health goals, no matter how big or small.  


Myth: Virtual care isn't secure.
Truth: Your information is always confidential.

Concerns about privacy and data security are common when it comes to virtual services. And health and wellbeing care is no exception! We follow strict security protocols and comply with regulations like HIPAA (Health Insurance Portability and Accountability Act) to protect your information. Encryption, secure login methods and regular security audits all ensure that your health data remains confidential and safe. 


Myth: Virtual care is hard to use.
Truth: It's fast and easy for everyone.

You don't need to be a computer expert to use our services. Our website and app are user-friendly and accessible, even for those who feel like they aren’t tech savvy. With a simple profile, clear instructions and support teams available to assist, anyone can navigate our services with ease. 


Myth: Virtual care is expensive.
Truth: You'll save money and time.

Many people think virtual care may cost too much. You skip planning your day around getting to the clinic, taking time off from work and sitting in waiting rooms just by using virtual care! That’s a lot of time back in your day.  

And it’s not just the hours you get back, it’s the cost savings too! Virtual visits with First Stop Health are more affordable than in-person appointments. In fact, for most people, the visits are FREE. (For cost details, see your email from or ask your HR team.)



Care you will love.
Our doctors and health coaches will work together to help you live a healthier life. Request a visit today!

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*First Stop Health services are not intended to constitute a health plan. Those under 18 have access 24/7 virtual urgent care (with parental consent). Adults have access to all First Stop Health services. First Stop Health doctors do not prescribe controlled substances. Costs according to your medical plan may apply for prescriptions, lab orders and other non-FSH services.

Originally published Jun 26, 2024 7:27:07 PM.