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FAQs: Telemedicine

Find answers to questions about how to prepare for a visit, labs and more!


  1. Log in at or the First Stop Health mobile app.
  2. Before you request a visit, click ‘Profile’ and review your information to ensure that everything is up to date.
  3. On the ‘Home’ page, click ‘Talk to a Doctor’ then click ‘Request a visit’.  
  4. Follow the prompts to provide information to your doctor regarding your symptoms, current conditions, and more. You will be prompted to select what pharmacy you would like to have your medication sent to in case your doctor decides to write you a prescription. You will have the option to submit a photo for symptoms such as ‘skin rash.’ 
  5. Wait for the call! Most visits are completed within 30 minutes.  

Here are a few ways to prepare for your urgent care visit: 

  • Make sure your profile is up to date with all your current medications and medical conditions. 
  • Find a space that you find comfortable and private.  
  • Keep your ringer on so you don’t miss your doctor’s call. If you have any call blocking apps or want to add First Stop Health to your contact, click here. For a Spanish version, click here. Call blocking apps may send the call straight to voicemail or show a caller ID of ‘Unknown.’ 



Prescriptions are sent to the pharmacy you chose when scheduling your visit. You can view what pharmacy you chose in the visit details. Click on ‘Visits’ to find your past visits. If you're not sure which pharmacy you selected, contact us.   

Medications prescribed during your visit are sent to the pharmacy on the same day. You will receive a text message once the prescription is sent. Contact your pharmacy for prescription status updates. 

 If there is an issue with the prescription or you need the pharmacy changed, contact us or call 888-69-7867 for assistance. 

Questions about what we can prescribe? See our prescription policy.

First Stop Health doctors will send the prescription electronically to the pharmacy you chose when scheduling your visit. The pharmacy should contact you directly when your prescription is ready to be picked up. For status updates, contact the pharmacy.

Be sure to request your refill when you have 10 days of your medication left.  

When requesting a visit, select 'Medication Refill' and upload a photo of your medication bottle. Before your visit, be sure to have your prescription ready to answer any questions the doctor may have. If the doctor is able to provide a refill of the medication, it will be sent to the pharmacy you chose during the intake process. 


Due to federal laws, First Stop Health cannot prescribe or refill controlled substances, like Xanax and Adderall. You will need to contact your in-person provider to have controlled substances filled locally.


You should have received an email from, likely with the subject line “Your sick note is ready.” This email will have more information and include a button to take you to your sick note. 

Go to ‘Visits’ and select the visit with the sick note. Your sick note will be in the visit details and you can download it to your phone or computer as a PDF. You are free to send this PDF directly to your employer or school.  

Go to ‘Visits’ and select the visit you want to rate. Click on the stars and rate your visit using 1-5 stars. Be sure to leave a comment about your experience! Leaving a rating and feedback helps First Stop Health doctors and nurses continue to improve the care we provide. 

Go to ‘Visits’ and select the visit you want to review. In the visit details, you will find your chosen pharmacy, instructions from your doctor and more.