Reviews About First Stop Health

March 19, 2023

First Stop Health

At First Stop Health, we are proud to provide care that people love® with our Telemedicine, Virtual Primary Care and Virtual Mental Health solutions. Members can connect with our doctors 24/7 and in under 6 minutes (on average). Plus, there is little-to-no cost for patients to use our services. Whether it’s a sore throat or prescription refill, we are here to help. Here’s what patients say about our virtual care solutions.


"Quickest response I've ever had with a doctor. Asked a few questions, gave me recommendations and a prescription in a matter of minutes! I will definitely use this service in the future for my medical issues."

FSH Patient, MN, March 2023


"The doctor took the time to actually listen to what my concerns were. She took her time answering every question I had with a detailed answer. I can't wait to talk with her in the future for any concerns I may have."

FSH Patient, PA, March 2023


"Quick and easy! The doctor was able to see the photo I uploaded and was able to prescribe me an antibiotic over the phone. Much easier than an urgent care visit. Thank you!"

FSH Patient, NJ, March 2023


"The doctor was very informative and provide a treatment plan. The treatment plan was explained and a time frame provided if issue should continue. Excellent service!"

FSH Patient, IL, March 2023


"I love how quickly the doctor called us back. He was very kind and reassuring. Within 10 min we were on our way to the pharmacy to pick up the medication he prescribed. Great experience!"

FSH Patient, VA, March 2023


"The doctor was very thorough, answered my questions, and was very kind. The whole process was very efficient and if I could give more stars, I would!"

FSH Patient, FL, March 2023


"The doctor was amazing! He was understanding, helpful and efficient."

FSH Patient, TX, March 2023


"She was incredibly patient and caring. Definitely a doctor I felt comfortable talking to and felt I fully understood everything that was said during the call."

FSH Patient, IL, March 2023


"The doctor was amazing. They listened to what I had to say and were able to helpful suggestions and the appropriate treatment to get me back on my feet!"

FSH Patient, MI, February 2023


"I was very impressed and pleased with the wait time and the resulting prescription. I will definitely be using this benefit again!"

FSH Patient, IN, February 2023


"The doctor was patient and really listened to me. She was also knowledgeable about women's issues and how symptoms interconnect."

FSH Patient, OH, February 2023


"The doctor was very helpful and understanding. He asked all of the right questions and made us as parents feel heard. He was quick and had the prescription sent in instantly."

FSH Patient, MN, February 2023


"I can't thank the doctor enough for helping me out yesterday. I finally got some relief from my headache, and am now starting to feel better. This is a great service!"

FSH Patient, OH, February 2023


"The doctor was great. He understood my situation and put me on treatment right away! He was also very polite and upbeat, which I greatly appreciate!"

FSH Patient, MI, February 2023


"This was beyond convenient and amazing! The doctor listened to my sons symptoms and was able to get a prescription for him. I would highly recommend!"

FSH Patient, IL, February 2023


"The doctor was very nice and thorough. I did not feel rushed and the doctor was genuinely concerned. I love being able to use FSH, especially when I am sick. I get to stay inside and away from others so I am not exposing anyone to what I may have. Thank you for taking good care of me!"

FSH Patient, PA, February 2023


"The doctor was very polite and explanatory on what I should do to feel better, faster. I am so thankful for this help and kindness."

FSH Patient, NC, February 2023


"The doctor was very concerned about my symptoms. She was thorough with her questions and explanations. She even took the time to have a bit of incorrect info in my profile corrected. She was outstanding. Wonderful visit."

FSH Patient, GA, February 2023


"Very good first experience. The doctor seemed knowledgeable, listened to me and got me the help I needed. It was so fast and easy. I'll definitely use it again if needed. Thank you!"

FSH Patient, LA, January 2023


"Quick, easy and to the point. The doctor is prompt and respectful. I love that I am able to call and speak to a physician without going into an office and being around other sick people."

FSH Patient, MD, January 2023


"I love this service! This had made it so much easier for me to get treatment for simple things. I appreciate the ease of consultants so much! This was another great visit! "

FSH Patient, IN, January 2023


"Fast and efficient! No more waiting at urgent care in a room full of other sick people. I am very pleased with the quality of care. First Stop Health is a wonderful service!"

FSH Patient, MD, January 2023


"The doctor had a great manner and grasp on all of my symptoms. They made me feel better as we went through my symptoms and onto a diagnosis. She carefully went through the drugs and conditions, and took her time to get it all correct."

FSH Patient, TX, January 2023


"The doctor was so helpful and provided me with a suggestion for a problem I've been having for years. He is greatly professional and definitely made me feel that he cares about my problem - something that means a lot."

FSH Patient, CA, January 2023


"I've always had good experiences with FSH, but this was by far the best. In less than 30 minutes from requesting an appointment, a prescription had already been sent to my pharmacy, along with over-the-counter solutions to go with it. I very much appreciate this option as opposed to going to urgent care or trying to fit into my primary care doctor's schedule."

FSH Patient, MN, January 2023


"My doctor is amazing. He listened to my symptoms carefully, asking every question possible to diagnose correctly. I am confident he's made the right decision on my medical issue."

FSH Patient, TX, January 2023


"He did excellent. I've been trying to seek medical attention for 3 days from other sources and everywhere has been full or refused to see me because all appointments were booked up. The doctor took care of me right away and helped."

FSH Patient, NC, January 2023


"I rarely get sick or injured, so when the pain in my lower back began I thought I could take care of things at home. After a day of home treatment, it was actually worse. First Stop Health and the doctor made it so easy. I signed in and requested a call. He listened to my symptoms and quickly diagnosed the issue. Within moments of hanging up from the call, the text came through that my prescription had been sent in, and my sick note was available. I didn't have to leave the comfort of my couch. This is an excellent program."

FSH Patient, IN, January 2023


"The doctor was wonderful and efficient. Received confirmation for pick up of medication within an hour! Outstanding professionalism! THANK YOU!"
FSH Patient, OH, December 2022


"It was such a relief to not have to leave my house, yet speak with a doctor. I felt horrible and probably would have put off going to urgent care, and may have ended up in the hospital."

FSH Patient, SC, December 2022


"I was having an anxiety attack when I called, and she was patient with me. I was calling for a doctor's note and she was able to talk me through it."

FSH Patient, CA, December 2022


"I feel like he is my primary care doctor. He takes care of me and recommends ways I can improve my health."

FSH Patient, MD, December 2022


"The doctor quickly returned my call. He asked me several questions. He clearly explained what he thought was going on. He gave me my treatment plan and called in my prescription. He was very professional."

FSH Patient, FL, December 2022


"Thank you. Took the time to listen to my concerns. This is my first time using this and it is absolutely amazing. Didn't have to go to urgent care and fill out all the paperwork again, pay a copay because I don't get sick very often. Thank you again. Highly recommended with an awesome doctor on the other end of the phone."

FSH Patient, MO, December 2022


"The doctor was amazing! VERY caring and very informative and helpful! I will definitely be using this service again."

FSH Patient, TX, December 2022


"I received more information on my call with you than I have received from my doctor group in the last several years. Thank you!"

FSH Patient, FL, November 2022


"The doctor is great! I have spoken with him the last few times my children have been ill and he is quick and efficient. FSH is so convenient and has really been a life saver when we are too sick to leave the house."

FSH Patient, PA, November 2022


"The doctor was amazing and even calmed me down in a stressful situation and provided an alternative that worked better. Thank you so much for caring!"

FSH Patient, MI, November 2022


"Awesome to be able to get help over the phone. My ear was aching so bad and started in my second ear an hour later. I was able to get meds and the recovery began not long after. Grateful for the help over the holiday weekend!"

FSH Patient, OH, November 2022


"Lots of questions to find out what was wrong. Detailed instructions. Thank you!! It even helped just to talk to someone who cared. I was struggling when I called."

FSH Patient, KS, November 2022


"Incredibly fast response over the Thanksgiving holiday where I expected a response to be delayed. Great job, and I feel better!" 

FSH Patient, TX, November 2022


"I called FSH for the first time today since I was feeling terrible. The doctor asked questions, gave me a diagnosis, and prescribed medicine to get me on the mend. This was a great experience!"

FSH Patient, AZ, November 2022


"The doctor called back very quick and was very friendly and knowledgeable. I was treated quickly, and my prescriptions were called into my pharmacy quickly. Super satisfied with my treatment and I felt much better."

FSH Patient, MI, October 2022


"So much easier than physically going to a doctor and just as effective."

FSH Patient, KY, October 2022


"She was able to help me navigate a difficult situation and provided comfort and support during my time of need."

FSH Patient, MN, October 2022


"He was great. Even after our phone visit ended, he still worked to find me a solution. Calling me back to ask some questions and telling me what he found out. He went that extra mile to help find me relief." 

FSH Patient, AR, October 2022


"Got a call back within minutes and the prescription I needed moments later!"

FSH Patient, NJ, October 2022


"The doctor I worked with was prompt, compassionate and very helpful! He took the time to explain and answer all of my concerns. What a blessing and great experience!"

FSH Patient, OH, October 2022


"The doctor was excellent. She was very thorough, asked a lot of questions, and then explained everything about the medication she prescribed and how to take it very clearly. Thank you!"

FSH Patient, TX, October 2022


"The entire process from requesting my visit to the doctor calling me was seamless. I was taken care of within 15 minutes and my prescriptions were sent to my pharmacy of choice."

FSH Patient, PA, October 2022


"Super easy and quick. Way easier than attempting to book an appointment at my busy local clinic when I have a hectic work schedule!"

FSH Patient, CO, September 2022


"The entire experience far surpassed my expectations. They were prompt, professional, and excellent. I get this every year and this was so much better then me going to the doctor, the time and to put myself around more germs. Thank you."

FSH Patient, NY, September 2022


"This doctor is the best! He is always super friendly and upbeat with his attitude. He puts a smile on my face even when I don't feel good!"

FSH Patient, MS, September 2022


"I uploaded a picture, got a call within 5 minutes, was off the call in 3, Rx sent in the next 10. No urgent care could do that! The doctor seemed to understand what was going on, asked questions, and we were good to go."

FSH Patient, OH, September 2022


"I submitted my request to be connected with a doctor and they called 15 minutes later. I now have prescriptions waiting for me. This is a huge relief and I'm very thankful to have this benefit through work!"

FSH Patient, OR, September 2022


"Really easy three minute phone call with the doctor. Grateful I didn't have to leave my bed when feeling unwell. The doctor provided some great information."

FSH Patient, TX, September 2022


"I called late at night due to my symptoms not improving much. Luckily he was available and had a plan in action to help me. It made me feel better knowing this resource is available when I’m sick in bed."

FSH Patient, AL, September 2022


The doctor was very helpful. He suggested options and explained them. He listened to my concerns and was able to provide me with the medical care I needed. I am so thankful for this service!"

FSH Patient, PA, September 2022


"My doctor was super amazing and so compassionate about helping others. I wish she could be my primary care doctor. She made me feel safe and not judgmental. I can tell this provider cares so much about her people! I could write a novel, but I won’t."

August 2022


"The visit was great and I accomplished everything in a small amount of time! Very thankful!"

August 2022


"The doctor was very friendly, considerate, knowledgeable, and prompt. I couldn't have asked for a better experience."

August 2022


"I was so mad at myself that I didn't call my doctor before heading into a 3 day holiday weekend after being sick for more than a week. I remembered I had this option with my insurance and thought I would call. In about 10 minutes I had a prescription for an antibiotic called in for me. How convenient and easy!"

August 2022


"Very Helpful and knowledgeable about my circumstances. My first time calling an unknown doctor over the phone and receiving such helpful and compassionate advice. Very impressed with First Stop Health and all the work they are doing for the patients with the help of professional medical personnel."

August 2022


“The doctor was absolutely amazing. They took their time and educated me not only on how to get through a migraine, but some of my other ongoing issues and taught me ways to prevent future issues. I've never felt so seen or cared for by a doctor!” 

Rachel, TN, July 2022 


“Used First Stop Health to get a refill on my prescription medication. Got a call back right away and the doctor was friendly and called my script in right away! Great experience!” 

David, IN, July 2022 


“I absolutely love this service! How have I lived without this my whole life. So convenient, I can call in on my lunch break and have a script after work. Love it!” 

Billie, TX, July 2022 


“I was able to use the app at 4am and within minutes I got a call from a doctor and they helped me with diagnosing the issue and sending in a prescription to my pharmacy.” 

Tawnia, NV, July 2022 


“The doctor was absolutely wonderful. I am currently stuck in quarantine and I’m dealing with anxiety and they helped me and walked me through all of my questions and were very patient.” 

Brinton, CA, July 2022 


“I called First Stop and explained my symptoms to the doctor who prescribed the antibiotics I needed.  I got sicker and was in a lot of pain, but once the medicine kicked in I felt better. If the doctor hadn't given me the antibiotics yesterday, I would probably be in the hospital today. They were very professional and kind to me. Thank you!” 

Tatia, AR, July 2022 


“Had over 50 mosquito bites from camping and doctor called shortly after I requested a visit.  He was very friendly and helpful.  The doctor called in strong hydrocortisone cream and was very caring.” 

Michelle, OH, July 2022 


“The doctor was awesome; quick and to the point. Finding time to go to urgent care was a challenge but First Stop Health removes that barrier and offers a great solution. Great service!” 

Laresha, TX, July 2022 


“I am so grateful for this visit. My dentist isn’t in the office for several days due to the holidays. I used the First Stop Health app and the doctor called me within a few minutes. They called in medicine for me. I am starting to feel a little bit better already thanks to this doctor and app.” 

Pamela, PA, July 2022 


“The doctor was fabulous! Provided information about how to treat the current problem but also steps to take to prevent this from becoming chronic. The doctor called back quickly, was informative and I felt ever so much better after talking to them. So grateful for this program.” 

Crystal, FL, June 2022 


“I requested a phone call appointment for my daughter, on a Sunday morning, and within 10 minutes the doctor called my phone. They listened to our symptoms and concerns and ordered a prescription medicine for our daughter quickly.” 

Kennedy, IN, June 2022 


“Needed to get a prescription for my rash, but doctor’s office was closed today. Made a video visit and was able to send pictures of rash before hand. Only took a few minutes to make appointment and about 15 minutes later I was on a video chat with a doctor and my prescription was sent to my pharmacy!” 

Shannon, IN, May 2022 


“I was a first time user and couldn't be more happy with my experience. Everything was so easy and fast! When you're sick the last thing you want to do is sit in a waiting room forever so being able to do all of this from the comfort of my house is amazing! The doctor was so nice and really cared about what problems I was having. My prescriptions were sent to my pharmacy within minutes. I will be using this going forward. Thank you so much!” 

Amber, IN, May 2022 


“For some reason I could not get a call into my regular doctor's office. I tried calling a local urgent care, and got referred twice in response to a simple question that never did get answered. I remembered First Stop and once I logged on, I got a call back pretty quickly and got the answers I needed. Nice doctor!” 

Patricia, MO, April 2022 


“I have severe pain in my shoulder. The doctor was very friendly and asked just the right questions. They gave me suggestions on what to do so the pain begins to ease. The doctor was very thorough. Thank you!” 

Sara, IN, April 2022 


“I was traveling for work. Sinus infection. I called in and was diagnosed in two minutes. No wait. Couldn’t have been easier. My prescription was waiting for me at a nearby pharmacy. Awesome experience!” 

Peter, TN, April 2022 


“So helpful! As I was in the middle of nowhere, it was so convenient to be able to call. The doctor was extremely thorough and I am almost 100% now. Thank you!” 

Elisabeth, NV, April 2022


"I’ve been having neck pain throughout the week, and the doctor was incredibly helpful with gauging what I needed and helping me set up a further plan for treatment! Also just a really nice person, thank you!"

Clare, MA, April 2022


"How wonderful not to have to drudge out sick and wait in a waiting room. Total time spent was 15 minutes and I had my prescription. Can't wait to feel better! Awesome service and benefit!"

Tara, PA, April 2022


"Loved it. I drove to a clinic and turned around in the parking lot because it was crowded. I went and used the app and was done before they would have called my turn."

Richard, NJ, March 2022 


"I called to get an appointment for my daughter and then myself. It went very well. The doctor was very thorough and asked great questions. They listened and took time to explain what he was prescribing. Excellent experience for our first visit here. We were visiting out of state and did not have a MD locally. We would have otherwise gone to an urgent care and I have other kids I would have had to bring along. This was awesome to have the visit by telemedicine and then pick up our medications."

Lilyan, RI, March 2022 


"I had felt symptoms for 2 days, but my work schedule does not allow time for me to take off for the doctor and hardly even a break to make a call to schedule an appointment. It is so fast and easy."

Christa, IN, March 2022 


"Quick phone call, chat, diagnosis, nice doctor, and was done in less than 5 minutes. Certainly saved my sanity from making an appointment, going to the doctor, and wasting probably 2 hours of my day. I would have called sooner if I had known it was so quick!"

Patricia, LA, March 2022 


"I had nagging symptoms but I was too busy to bother with them. Got email from employer about First Stop Health benefits, clicked into website. 15 minutes later had prescription waiting at pharmacy instead of uncomfortable symptoms. Thanks, First Stop Health."

Barbara, NJ, February 2022 


"Recently moved and have not set up with a primary care provider yet and First Stop was able to refill my prescription for me in the meantime! Thanks!"

Rio, OR, February 2022 


"Excellent experience.... My request was handled quickly and professionally. I completed my information online and had a call back from a doctor in less than 30 minutes. My prescription was sent to the pharmacy about the same time I finished the call with the doctor. My experience with First Stop Health saved me a copay, the headache of scheduling a doctor appointment, and the travel/waiting in a doctor’s office. I definitely recommend considering First Stop for your non-emergency health conditions."

Mark, TX, February 2022 


"I am having sinus problems, so I decided to use First Stop Health. I got online and filled out a small questionnaire to get started. A doctor called me back within about 3 minutes. They asked me what my symptoms were and if I was allergic to any meds. They then made the diagnosis and prescribed an antibiotic to be picked up at my pharmacy. A very simple procedure that took probably less than 10 or 15 minutes. And not a dime out of pocket. Best thing ever since sliced bread."

Robert, IL, February 2022 


"I was just inpatient for COVID-19, so certainly concerned when I was having severe pain in my rib area. Due to the time of night, my only other choice was the ER. The First Stop Health doctor talked me through symptoms to determine muscle pull or blood clot in lung and thank goodness he was right. I was able to relax and work through the issue without a trip to the ER."

Diane, WI, February 2022 


"I have not been feeling well for going on 4 weeks. Headache, congestion, cough, sore throat, no energy. I went to my doctor's and they confirmed I did not have COVID-19 or the flu, but I still did not feel well for weeks. First Stop Health helped me feel better in days. I paid a lot for my in-person doctor's visit. Telemedicine is included with my insurance. I can't believe I did not think to call them first to save money and get well faster."

Vicky, IN, February 2022 


"The team at First Stop Health was very helpful - with both the technical support to reset my password in order to upload photos and with the level of care provided. I was given immediate assistance after placing my request and the entire process was so simple yet effective for receiving excellent care."

Deena, TX, January 2022 


"I knew I had an ear infection since I’m prone. I’m a teacher so it’s tough to get away for appointments. I was amazed how quick and easy the appointment was. I was very happy with the service. Thank you!"

Rebecca, PA, January 2022 


"I was skeptical at first because I have never used telemedicine, but he made me feel comfortable, he was very knowledgeable and I feel better since taking my prescription they had prescribed."

Tammi, KY, January 2022 


"The doctor really took the time to listen and evaluate my son’s sports injury. I appreciated their insights and direction. Thank you!"

Aidan, NJ, January 2022 


"My husband and I are out of town and both got sick over the holidays. We were able to call and get a same day appointment with a doctor. This is a great service. My doctor was easy to talk with and very thorough."

Paula, NC, January 2022  

Originally published Mar 19, 2023 12:00:00 PM.