For employers, millennials desire for telehealth creates a rare opportunity. By providing the digitally native, millennial generation with a telehealth solution, employers can implement turn-key telehealth programs that contribute to the productivity, health, loyalty and happiness of their millennial employees, and reduce skyrocketing healthcare costs.
Lower Engagement in the Traditional U.S. Healthcare System
In evaluating and choosing healthcare options, the millennial generation brings a distinct set of attitudes and behaviors. In general, millennials are far less engaged with the traditional practices of the U.S. healthcare system than earlier generations. It’s easy to say this reflects their relative youth and better health. However, a deeper examination suggests that these behaviors reflect values that are fundamentally different than the Generation X and Baby Boomers which preceded them.
To sum up, millennials have come of age placing their trust in the care provided by healthcare networks or facilities, as opposed to individuals. As a result, for non-urgent issues, a consultation with a doctor from a high-quality provider network, such as First Stop Health, aligns with their expectations and preferences in accessing healthcare.
Telehealth services, such as First Stop Health, are available 24 hours a day, 365 days a year. And, with an average doctor call-back time, of about five minutes, First Stop Health fits the on-demand generation’s desire for convenient access to healthcare services.
Indeed, one of the defining characteristics of their experiences has been the rapid adoption of new, technology enabled services. When a technology enabled capability, such as telehealth, solves a problem in their lives, Millennials actively embrace this technology enabled solution. For millennials, First Stop Health addresses issues related to cost, convenience and identifying a trusted source of quality care.
At First Stop Health, we share many of the attitudes of millennials. We believe that healthcare, for non-urgent conditions, should not be an inconvenient, high cost event. Our service was designed for patients of all ages, but clearly aligns with the behaviors of the rising millennial generation.