FSH Communication

Press Releases

< Back to List

First Stop Health Helping Workers Get Speedy Access to Virtual Doctors

Nick Severino

April 17, 2020 (Chicago) – Despite higher than usual volume due to the COVD-19 pandemic,  telemedicine consults at First Stop Health, as of April 13, were being delivered at the same under 3 minute response time as prior to the coronavirus outbreak. First Stop Health conducted its first COVID-19 consult on March 9.

While utilization among First Stop Health clients remains substantially higher than its 48% average — already among the highest in the industry — patients continue to receive convenient access to high-quality care quickly, without leaving their home. 15% of its consults were related to COVID-19 as of April 13. 

As Americans are told to shelter in place, First Stop Health Telemedicine is helping keep people away from medical waiting rooms and providing much-needed advice to anxious patients on how to operate in the presence of the highly contagious COVID-19 virus.

First Stop Health Telemedicine trends:


COVID-19 Consults*

Consult Increase Since March 9 

Median Doctor Response Time

March 9



<6 minutes

March 16



<15 minutes

March 23



<11 minutes

March 30



<9 minutes

April 6



<3 minutes

April 13



<3 minutes

*Percentage of telemedicine consults

According to the CDC, COVID-19 cases in the U.S. have increased from 647 on March 9 to more than 579,000 on April 13.

Learn more about First Stop Health by visiting fshealth.com

Media Contact

Nick Severino | VP, Marketing | First Stop Health

888-691-7867 x-410 | nseverino@fshealth.com 

Back to List