April 17, 2020 (Chicago) – Despite higher than usual volume due to the COVD-19 pandemic, telemedicine consults at First Stop Health, as of April 13, were being delivered at the same under 3 minute response time as prior to the coronavirus outbreak. First Stop Health conducted its first COVID-19 consult on March 9.
While utilization among First Stop Health clients remains substantially higher than its 48% average — already among the highest in the industry — patients continue to receive convenient access to high-quality care quickly, without leaving their home. 15% of its consults were related to COVID-19 as of April 13.
As Americans are told to shelter in place, First Stop Health Telemedicine is helping keep people away from medical waiting rooms and providing much-needed advice to anxious patients on how to operate in the presence of the highly contagious COVID-19 virus.
First Stop Health Telemedicine trends:
| |
COVID-19 Consults*
|
Consult Increase Since March 9
|
Median Doctor Response Time
|
|
March 9
|
1%
|
--
|
<6 minutes
|
|
March 16
|
9%
|
78%
|
<15 minutes
|
|
March 23
|
9%
|
92%
|
<11 minutes
|
|
March 30
|
20%
|
57%
|
<9 minutes
|
|
April 6
|
21%
|
43%
|
<3 minutes
|
|
April 13
|
15%
|
15%
|
<3 minutes
|
*Percentage of telemedicine consults
According to the CDC, COVID-19 cases in the U.S. have increased from 647 on March 9 to more than 579,000 on April 13.
Learn more about First Stop Health by visiting fshealth.com.
Media Contact
Nick Severino | VP, Marketing | First Stop Health
888-691-7867 x-410 | nseverino@fshealth.com