Patrick Spain discusses First Stop Health at DataContent 2011
November 7, 2012
First Stop Health
Oh how far we have come....
Today we have a video and transcript of one of the first recorded interviews that our CEO Patrick Spain completed at the DataContent conference in 2011. Although short, it goes over Patrick's vision which, as you can see, has come to fruition. We're very happy with the feedback received so far and want to thank everyone who has tried our service.
We are very excited for what the future holds and look forward to serving you.
Here is a transcript of the video:
Megan St. John: We're here with Patrick Spain, taking a break from Data Content 2011. Patrick's got a new thing happening and we want to hear a little bit about it.
Patrick Spain: Well, I'm on my fourth start-up. It's called First Stop Health and what we're trying to do is create an online concierge health service for the middle class. Something to make life more convenient, easier to interface with the healthcare system, and just have a better experience than you're currently having.
Megan St. John: What's driving this? What made you take this from your past of the broad base and now going to this, definitely robust, but a vertical approach? Was there some inspiration that said this is where I want to go?
Patrick Spain: Well, every entrepreneur has things that happen in their life. Some of them are accidental and they become interested in things. In my particular case, over the last five years I've had to deal with the healthcare system a lot, both for minor and major things. I was very dissatisfied with the resources available to me. I had to research everything on my own and figure out how to do various things. It struck me that you could make this a much more efficient, pleasant, less time-consuming process if you created a service for people that did what I've had to do for five years. This is, unlike some of my other companies, very mission driven. I want to make life better for people. I'd like to make a few dollars, too, but it's primarily mission driven.
Megan St. John: I think that we used to have a conference on health content and we have suspended that for now. Lord knows, there's a lot of health information out there. Certainly, one of things that you're doing with this is a combination of the high touch and the high tech. How are you making that balance and what made you feel that was so important to have that guide?
Patrick Spain: Well, in life there are do-it-yourselfers and there are people who want to hire somebody to do something for them. In medicine the same thing is true. There are people who just want to ask the doctor what to do and they do that. There are other people who want to understand their condition. They want to do a lot of research around it. They want to know what their options are. They want to make decisions. What we're trying to do is to empower both those people to have a better experience. We're primarily focused on that do-it-yourselfer who wants to do a lot of things. For the person that says, I'm feeling bad, it's 10 o'clock at night, what do I do? My doctor is not there, not returning calls. How do I reach out and ask a qualified healthcare professional what I should do right now?
Megan St. John: Right.
Patrick Spain: We're attempting to empower both the people who'd like to just have a professional tell them what to do and people who are do-it-yourselfers.
Megan St. John: You're just on the threshold of launch with this. It's what, early December we should be looking for it?
Patrick Spain: Early December we'll put up our beta for about 500 people who can try it out for free. When we've learned what we've learned, we'll rebuild it, and then do a final launch in the first quarter of next year.